AirAsia Self Check-in FAQ

How to check-in AirAsia mobile app?

To check-in on AirAsia mobile app:

1. Open the app and log in to your AirAsia account.
2. Click on the “Check-in” icon to retrieve the booking.
3. If you booked the ticket using your AirAsia account (web or mobile app) you will see the list of bookings to choose from — “View My Bookings”. (If you book via a travel agent, just input your last name and booking number — to be found on your Travel Itinerary sent by e-mail).
4. Input the required information. Make sure your names (first, middle, surname) are exactly as on your ID/Passport.
5. Pick a seat or purchase add-ons (optional), then click “Check-in”.

The check-in process is finished and your AirAsia e-Boarding pass is ready. You can print it, or use it directly from your mobile phone to enter the Departures area and board the plane (on selected airports).

Please note: AirAsia mobile check-in isn’t available for:

• Groups of more than 9 passengers per booking
• Solo travelers below 16 years of age
• Passengers with special needs, reduced mobility, or medical condition
• Passengers traveling with infants
• Passengers traveling to Australia
• Pregnant passengers

How to check-in on AirAsia website?

To avoid queueing up for AirAsia check-in kiosks at the airport, we recommend using self-check-in on the AirAsia website. It’s free, really simple, and it takes less than 3 minutes. During the web check-in, you can select or change your seat or meal (if haven’t done this when booking your flight).

After check-in, you will receive a boarding pass, that will allow you to enter the Departures area at the airport and board the plane.

Things you need for web check-in:

• Your passport, so you can enter its details to the AirAsia system
• Booking Number. You can find it on the Travel Itinerary received by e-mail during the flight booking process. Travel Itinerary is also available in My Booking section on the AirAsia website and mobile app.

Follow those easy steps explaining the web check-in process:

Please note: AirAsia web check-in isn’t available for:

• Groups of more than 50 passengers per booking
• Solo travelers below 16 years of age
• Passengers with special needs and reduced mobility
• Passengers traveling with an infant
• Passengers traveling to and from the United States or Maledives

How do I check in a kiosk at the airport?

To check in at AirAsia’s kiosk at the airport make sure you have your booking number ready. Follow these 5 easy steps:

1. At the airport’s screens check the AirAsia counter number to locate the kiosks.
2. At the kiosk, start with entering your 6-character booking number (you can find it on your Travel Itinerary), then tap “Confirm”.
3. Click the name of the passenger you’d like to check-in, then tap “Confirm”.
4. The check-in process is finished — the kiosk will start printing your Boarding Pass.

Use the Boarding Pass to enter the Departures area and to board the plane. If you have luggage to check-in, proceed to the baggage drop off counter.

• If you’ve already check-in online, you can use the kiosk to print your boarding pass by scanning the 2D barcode displayed on your smartphone.
• You can also print your bag tags at the kiosks.
• AirAsia kiosks close 60 minutes before departure.

Please note: AirAsia kiosk check-in isn’t available for:

• Groups of more than 9 passengers per booking
• Solo travelers below 16 years of age
• Passengers with special needs, reduced mobility or medical condition
• Passengers traveling with infants
• Passengers traveling to/from the United States or Maledives
• Pregnant passengers

New kiosks in Terminal 4 in Singapore Changi Airport allow check-in for more than just one airline.

Priority check-in with AirAsia RedCarpet

AirAsia RedCarpet is the airline’s add-on which offers a touch of luxury to its customers. By choosing RedCarpet during your booking process, you get access to the exclusive check-in counter at the airport, bypassing any long lines.

Other VIP services include:

• Access to the Premium Lounge at the airport, with pre-flight food and beverages
• Priority boarding
• Priority baggage upon arrival

The service is available for both AirAsia and AirAsia X passengers and can be selected through the “Manage My Booking” section on the AirAsia website and mobile app. RedCarpet service is available at the following airports: Brisbane, Singapore, Bangkok (Don Mueang), Chiang Mai, Phuket, Kuching, Kota Kinabalu, Penang, Udon Thani, and Hat Yai.

(…)

We hope you like the article. Please check the full version on the Tiket2 website: AirAsia Self Check-in FAQ.

Originally published at https://www.tiket2.com on November 27, 2019.