AirAsia Live Chat — How To Get Help Quickly From AVA Chatbot?
Why should I use AirAsia live chat?
AirAsia Live Chat replaces traditional airline call centers and it’s the fastest way to get answers from the airline. Since AirAsia ceased its call center operations in 2019, live chat has become the main customer service channel. The chat has no staff (employees) available, instead, the AVA chatbot has been introduced to take over all customer's requests.
AirAsia AVA chatbot is a virtual assistant used on the AirAsia website, mobile app, and Facebook Messenger. AVA (AirAsia Virtual Allstar) is powered by artificial intelligence (AI) instantly responding to customers’ inquiries 24/7. The chatbot uses natural language understanding to mimic human conversation and currently speaks 11 languages (English, Malay, Indonesian, Japanese, Korean, Thai, Hindi, Vietnamese, Tagalog, Simplified Chinese, and Traditional Chinese).
The quality of answers is satisfactory for popular questions, common problems, and purchase of ancillary products and add-ons (baggage allowance, seat selection, meals, travel insurance). AVA chatbot can also assist to book a flight, upgrade a ticket, or change the reservation.
A chatbot is a computer program designed to communicate with people via messages on internet chats and online messengers. The new generation of chatbots uses AI (Artificial Intelligence) powered software to able to analyze and “understand” the human language, and to answer questions in a way that simulates a natural conversation.
How to access AirAsia live chat?
AirAsia live chat is available on airline’s website, Facebook Messenger and the mobile app — all those channels use the AVA chatbot, not the airline’s staff (employees). AirAsia plans to add Ava chatbot to even more online channels, including WhatsApp and WeChat.
When you open the AirAsia support page, you will find the AVA chat icon at the right bottom corner of your screen. Click it to open the chat window — you are ready to talk to AVA chatbot now.
Once you start a conversation, AVA will quickly display a list of most common topics such as:
- Booking a flight
- Make changes to the booking
- Checking the flight status
- Purchasing a baggage
- Purchasing inflight meals
- Choosing a seat
- Getting a refund
- Airline’s latest announcements
Just dive into the conversation to see what else AVA can do for you. Try to use very simple questions or — even better — just “keywords” instead of sentences. For example:
If you want to come back to the start menu, just type “ ava” or “ AirAsia “ into the live chat window.
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We hope you like the article. Please check the full version on the Tiket2 website: AirAsia Live Chat.
Originally published at https://www.tiket2.com on November 24, 2019.
